1. Try before you pay

Every TicAte product can be tried before you buy: a free trial or a free plan, with no card needed. Please use it to make sure a plan suits you, because payments for plans are not refunded once made (section 3).

2. Cancel at any time

Plans are paid for a month or a year at a time. You can stop at any time by simply not renewing: nothing more is charged unless you pay for another period.
When you stop, your plan keeps working until the end of the period you have paid for.
A move to a smaller plan starts when your current paid period ends.
If automatic renewal is switched on for your workspace, you can switch it off at any time from the Subscription page in the app, before the next renewal date.

3. Refunds

Payments for plans, add-ons and renewals are not refunded, in full or in part, including for time left in a period you have paid for. We do refund you in full when:

you were charged twice for the same purchase, or charged by mistake;
a payment went through but the plan was not applied to your workspace and we cannot fix it; or
we are unable to provide the service you paid for because of a fault on our side.

Write to hello@ticate.com within 30 days of the payment with your invoice number. Approved refunds go back to the original payment method (card, UPI or bank account) within 5–7 working days; your bank may take a little longer to show it.

4. Delivery

TicAte is an online service; nothing is shipped. Your plan is applied to your workspace as soon as the payment is confirmed, and the invoice is emailed to the address in your billing details.

5. Bought through a partner

If a TicAte partner bought your plan for you, payments and refunds are between you and that partner. You can still renew directly with us at any time.

6. WhatsApp charges

WhatsApp conversation charges are billed by Meta directly to your WhatsApp Business Account. They are not paid to us, so we cannot refund them.

7. Contact

Questions about a payment or a refund: hello@ticate.com.

Refunds and cancellation