Note for your legal team: this page is a working draft written to be accurate about how the site and product behave. Have it reviewed against the regulations that apply to you before you publish.

1. Who we are

TicAte operates ticate.com and provides the TicAte WhatsApp Business platform. For questions about this policy, write to hello@ticate.com.

2. What this website collects

Details you type into the contact form: name, company, email address, phone number, team size and your message.
Standard web server logs, including IP address, user agent and the pages requested.
A session cookie, used only to protect the contact form against cross-site request forgery.

We do not run advertising trackers on this site.

3. Why we use it

To answer your enquiry and, if you ask us to, to prepare a quote.
To keep the site secure and diagnose faults.

We do not sell your data, and we do not add you to a marketing list without your consent.

4. Data inside the platform

When you become a customer, the conversations, contacts and files in your workspace are your data. We process them on your instructions in order to run the service. TicAte can be deployed on your own infrastructure, in which case that data never leaves systems you control.

WhatsApp access tokens are encrypted at rest with AES-256-GCM.
Every request is scoped to a single workspace and re-checked server-side.
Message content is exchanged with Meta’s WhatsApp Business Platform in order to deliver it; Meta’s own terms and privacy policy apply to that leg.

5. How long we keep it

Enquiries are retained for as long as we are in contact with you and for a reasonable period afterwards. Customer workspace data is retained for the life of the agreement and deleted or exported on request when it ends.

6. Your rights

Depending on where you live, you may have the right to access, correct, export or delete the personal data we hold about you, and to object to certain processing. Write to hello@ticate.com and we will respond.

7. Changes

If this policy changes materially, we will update the date at the top of this page.

Privacy policy