Shared team inbox
Every WhatsApp conversation in one place, with your whole team working the same queue without stepping on each other.
What it does
TicAte WhatsApp · Official WhatsApp Business Platform
One WhatsApp number.
Official WhatsApp Business PlatformBuilt on the WhatsApp Cloud API
One WhatsApp number.
Your whole team behind it.
TicAte WhatsApp turns the number your customers already message into a shared team inbox — with broadcasts, automations, an AI assistant, catalogues and your CRM wired in. And thanks to Coexistence, you keep using the WhatsApp Business app on your phone at the same time.
Keep your existing number
Chat history carried over
Live in a few days
Official WhatsApp Business PlatformBuilt on the WhatsApp Cloud API
Coexistence · same number
Hi — is the Kochi package still available for the 14th?
It is. I’ve held two seats for you — shall I send the itinerary?
Yes please 🙏
Sent. Deal moved to Proposal.
Automation fired
Follow-up scheduled in 24h
0
of WhatsApp messages get opened
< 3 min
typical first response with a shared queue
0
phone app and team inbox, together
24/7
automations that reply while you sleep
The problem with a phone
WhatsApp runs your business. One handset shouldn’t.
The messages arrive whether or not anyone is free to read them. Everything below is what happens next.
What is TicAte WhatsApp?
TicAte WhatsApp is a WhatsApp Business Platform built on Meta’s official WhatsApp Cloud API. It turns one WhatsApp number into a shared inbox the whole team answers from, and adds message templates, broadcasts, no-code chatbots, an AI assistant, catalogues, flows and a CRM sync on top. Coexistence means you keep the number you already use — and keep using the WhatsApp Business app on the phone at the same time. Plans start at ₹499 per workspace per month plus GST; Meta’s per-conversation charges are separate and billed by Meta to your own WhatsApp Business Account.
Enquiries go cold
One person holds the phone. When they’re in a meeting, on leave, or asleep, the queue just grows and buyers move on.
No one knows who replied
Two agents answer the same customer differently, and there is no record of who promised what.
The data leaves with the phone
When the agent leaves, so does every conversation, every number and every half-closed deal.
Coexistence
Your phone app and your team inbox. Same number, same time.
The biggest reason businesses put off the WhatsApp API is losing the app they use every day. With Coexistence, you don’t.
WhatsApp Business app
Stays on the owner’s phone, exactly as it is today.
- Reply on the move, from the handset
- Your catalogue and profile untouched
- Nothing deleted, nothing migrated away
ONE
NUMBER
NUMBER
TicAte inbox
Opens the same number up to the whole team.
- Every agent works one shared queue
- Assignment, tags, notes and pipelines
- Broadcasts and automations on top
Everything in one platform
A complete WhatsApp business stack
Not a bolt-on widget. An inbox, contacts, a campaign tool and an automation engine that all share the same customer record.
WhatsApp Coexistence
Keep the WhatsApp Business app on your phone and run Ticate on the same number, at the same time. No migration, no downtime, no lost history.
What it doesConnect in minutes, no token pasting
Meta Embedded Signup runs the whole connection inside a popup. You never touch a developer dashboard or copy an access token.
What it doesContacts & segmentation
A real customer record behind every phone number — not just a chat thread with a name on it.
What it doesSales pipelines
A drag-and-drop deal board that lives next to the conversation that created the deal.
What it doesTemplate broadcasts
Send an approved template to a segment on a four-step wizard, then watch delivery land in real time.
What it doesNo-code automations
Build the follow-up you keep forgetting. Triggers, conditions and actions, wired together without writing code.
What it doesAI assistant & chatbotNew
An AI agent that answers the questions your team answers fifty times a day — and knows when to stop and fetch a human.
What it doesAI connectivityNew
Bring your own model and wire AI into the rest of the platform — as a step in an automation, not a walled-off gadget.
What it doesCatalogues & commerceNew
Sell inside the chat. Your WhatsApp catalogue, product messages, carts and order updates, all handled from the same inbox.
What it doesMessage templates
Write, submit and manage your Meta templates from inside Ticate, instead of from Business Manager.
What it doesCRM integrations
Ticate talks to the system your team already lives in — starting with a deep, two-way Bitrix24 connector.
What it doesAnalytics that answer questions
Not a wall of charts — the handful of numbers that tell you whether the team is keeping up.
What it doesWorkspaces, teams & roles
Multiple businesses, multiple teams, and permissions that actually mean something.
What it doesSecurity & ownership
Your customer data isolated at the database, with the keys to it encrypted and every query scoped to your workspace.
What it does
With TicAte CRM
Buy both, and the inbox and the deal share one record.
TicAte WhatsApp stands on its own — pipelines, contacts and tags are built in. Add TicAte CRM when you need quotes, invoices, projects and modules of your own.
WhatsApp inside the CRM
Message a lead or a deal from its record card, or from an automation rule. The reply lands on the same record.
One sign-in
One TicAte account signs you in to WhatsApp, the CRM and ChatIQ, and lists every workspace you belong to. No second password.
Or the CRM you already run
Already on Bitrix24? The two-way connector puts WhatsApp inside Bitrix24 Messenger and the deal timeline today.
Who runs on TicAte WhatsApp
Built for teams that sell and support on WhatsApp
Retail & D2C
Catalogue questions, order updates and abandoned-cart nudges on the channel customers actually read.
Travel & hospitality
Enquiry to itinerary to booking, with the whole trail on one thread the next agent can pick up.
Clinics & healthcare
Appointment reminders and follow-ups that cut no-shows, sent from a verified business number.
Education
Admissions counsellors sharing one number, with every applicant tracked on a pipeline.
Real estate
Site-visit follow-ups that fire automatically, and deals that move on a board instead of in a notebook.
Financial services
Documented, auditable conversations on an encrypted platform you control.
Getting started
Live on your own number in four steps
No developer dashboard, no access tokens, no copy-pasting webhook URLs. Our team does this with you on a call.
1
Talk to an expert
Twenty minutes on your team size, your volumes and what you want automated. You leave with a plan and a price.
2
Connect your number
Meta’s Embedded Signup runs in a popup. Sign in, pick your business, verify — Coexistence brings your history and contacts across.
3
Set up the workspace
We help write and submit your templates, build the first automations, import contacts and invite the team.
4
Go live and grow
Your agents work the shared inbox from day one. Broadcasts, pipelines and CRM sync switch on when you’re ready.
Connect a number
Facebook sign-inEmbedded Signup popup
DoneWhatsApp Business AccountSelected & subscribed
DoneCoexistence enabledChat history syncing
92%Templates submitted3 awaiting Meta review
Pending
Pricing
From ₹499 a month
Four plans, published in full, per workspace and exclusive of GST. Launch pricing until 31 December 2026 — pay yearly before then and that price holds for the twelve months you have paid for.
Starter
₹499/mo + GST
1 user ·
1 number
Growth
₹999/mo + GST
3 users ·
1 number
Business
₹1,499/mo + GST
5 users ·
3 numbers
Enterprise
₹3,999/mo + GST
25 users ·
6 numbers
Every plan includes Coexistence setup on your existing number, migration of your chat history and contacts, and onboarding for the team. Message charges are usage-based and billed separately, by Meta — you pay Meta directly from your own WhatsApp Business Account, at Meta’s published rates, for what you actually send.
Questions
The things everyone asks first
Do I have to change my WhatsApp number?
No. Coexistence connects the number you already use. Your customers see no change, your chat history comes with you, and the WhatsApp Business app on the phone keeps working.
Can I keep using the WhatsApp Business app on my phone?
Yes — that is precisely what Coexistence is for. The phone app and the Ticate inbox run on the same number simultaneously. Whoever replies first, the whole team sees it.
How long does setup take?
Connecting a number through Embedded Signup takes a few minutes. A full rollout — templates written, automations built, team trained — is typically a few days.
What does it cost?
TicAte WhatsApp has four published plans, from ₹499 a month at launch pricing: Starter, Growth, Business and Enterprise. All prices are exclusive of GST. Extra users, numbers and storage are add-ons, so you can grow in one direction without moving up a whole plan. The CRM is priced per seat and HR per employee.
Do you charge for WhatsApp conversations?
No. Messaging is usage-based and you pay Meta directly: your own payment method sits on your own WhatsApp Business Account, and Meta charges it for what you actually send, at the rates it publishes for your country and message category. That money never passes through us \u2014 we do not mark it up and we do not resell it. Your TicAte plan pays for the platform: the shared inbox, broadcasts, automations, chatbots and the API.
Go deeper
A page each for the parts people search for
Written to answer the question on its own, for whoever is comparing platforms this week.
WhatsApp Business API
What the official API is, what Meta charges, and how a number goes from a phone to a team inbox in days.
Read moreCoexistence
Keep the WhatsApp Business app on the handset and run the same number for the whole team, with history imported.
Read moreWhatsApp chatbot
A visual builder: keyword triggers, button and list menus, questions that write to the contact, and handover to a person.
Read moreAI chatbot
An agent grounded in your own price list and policies, on your own Claude, OpenAI, Gemini or self-hosted key.
Read moreCatalogue & commerce
Products synced to Meta, product messages in the chat, carts that arrive as structured orders, order updates as templates.
Read moreWhatsApp Flows
Multi-screen forms and bookings inside the chat, built visually — the Flow JSON is generated for you.
Read more
From the blog
Guides worth reading first
WhatsApp Business API pricing in India: the two bills nobody separates
What the WhatsApp API really costs in India: Meta's per-message charges and the platform fee are two separate bills, and confusing them is how quotes go wrong.
ReadWhatsApp Business app vs the API: when a business actually needs to switch
What the free WhatsApp Business app does well, the four signs you have outgrown it, and why switching no longer means losing the app on your phone.
ReadThe green tick on WhatsApp: what it is, and why you probably cannot buy it
The green tick is not the same as getting your business name approved, and no vendor can sell it to you. What each step means, and what Meta looks for.
Read