Keep your phone. Add your team.
For years the WhatsApp API came with a hard trade: move to the API and lose the app, the history, and sometimes the number itself. Coexistence removes that trade. Your WhatsApp Business app keeps working on the phone, and TicAte runs the same number for everyone else — simultaneously.
On the handset
The WhatsApp Business app, unchanged.
- The owner replies from the phone as always
- Business profile, catalogue and away messages intact
- Works offline, on the move, in a customer’s showroom
- Nothing is deleted and nothing is locked
NUMBER
In TicAte
The same conversations, for the whole team.
- Every agent works one shared, assignable queue
- Tags, custom fields, notes and deal pipelines
- Template broadcasts to thousands of contacts
- Automations that reply when nobody is at a desk
Nothing breaks on day one
The most common reason a WhatsApp rollout fails is that it asks a business to change how it already works. Coexistence doesn’t.
Your history comes with you
Existing chats are imported when the number is connected, so the first message an agent sees already has months of context behind it.
Your contacts come with you
The address book from the Business app becomes real contact records — with fields, tags and history — instead of a CSV nobody gets round to importing.
Your number stays your number
Same digits on your cards, your website and your Google listing. Customers notice nothing except that replies get faster.
Both sides see the same thread
If the owner answers from the phone, the team sees it in the inbox. If an agent answers in the inbox, it appears on the phone. One conversation, not two.
Automation joins in quietly
Keyword replies, out-of-hours acknowledgements and follow-ups run behind the same number, so nobody waits until Monday.
It is reversible
Coexistence is additive. If you decide to go back to phone-only, the app on the handset is still there, still working, still yours.
Four steps, one short call
Check the number
We confirm the number is on the WhatsApp Business app and eligible for Coexistence, and that you hold admin on the Facebook Business account.
Run Embedded Signup
A Meta popup handles sign-in, WABA selection and number verification. No developer console and no access token ever touches your hands.
Scan to link the app
You approve the link from the Business app on the handset. That approval is what puts the two surfaces on one number.
History and contacts sync
Chats and contacts flow into the workspace. When the sync finishes, you invite the team and start assigning conversations.
Coexistence against the old way
| Business app alone | Classic API migration | TicAte with Coexistence | |
|---|---|---|---|
| Keep the app on your phone | Yes | No — the app stops working | Yes |
| Keep your chat history | Yes | Usually lost | Imported |
| Keep the same number | Yes | Often needs a new one | Yes |
| Multiple agents at once | Up to a handful of linked devices | Yes | Unlimited agents |
| Assign & track ownership | No | Yes | Yes |
| Bulk template broadcasts | Limited to 256 saved contacts | Yes | Yes, with delivery reporting |
| Automations & chatbots | Canned replies only | Yes | Visual builder, no code |
| CRM & pipeline | No | Depends on the vendor | Built in |
| Rollback if you change your mind | — | Painful | The phone app never left |