Shared team inbox
Every WhatsApp conversation in one place, with your whole team working the same queue without stepping on each other.
What it does
Official WhatsApp Business Platform
One WhatsApp number.
One WhatsApp number.
Your whole team behind it.
TicAte turns the number your customers already message into a shared team inbox — with broadcasts, automations, sales pipelines and your CRM wired in. And thanks to Coexistence, you keep using the WhatsApp Business app on your phone at the same time.
Keep your existing number
Chat history carried over
Live in a few days
Coexistence · same number
Hi — is the Kochi package still available for the 14th?
It is. I’ve held two seats for you — shall I send the itinerary?
Yes please 🙏
Sent. Deal moved to Proposal.
Automation fired
Follow-up scheduled in 24h
0
of WhatsApp messages get opened
< 3 min
typical first response with a shared queue
0
phone app and team inbox, together
24/7
automations that reply while you sleep
The problem with a phone
WhatsApp runs your business. One handset shouldn’t.
The messages arrive whether or not anyone is free to read them. Everything below is what happens next.
Enquiries go cold
One person holds the phone. When they’re in a meeting, on leave, or asleep, the queue just grows and buyers move on.
No one knows who replied
Two agents answer the same customer differently, and there is no record of who promised what.
The data leaves with the phone
When the agent leaves, so does every conversation, every number and every half-closed deal.
Everything in one platform
A complete WhatsApp business stack
Not a bolt-on widget. An inbox, a CRM, a campaign tool and an automation engine that all share the same customer record.
WhatsApp Coexistence
Keep the WhatsApp Business app on your phone and run Ticate on the same number, at the same time. No migration, no downtime, no lost history.
What it doesConnect in minutes, no token pasting
Meta Embedded Signup runs the whole connection inside a popup. You never touch a developer dashboard or copy an access token.
What it doesContacts & segmentation
A real customer record behind every phone number — not just a chat thread with a name on it.
What it doesSales pipelines
A drag-and-drop deal board that lives next to the conversation that created the deal.
What it doesTemplate broadcasts
Send an approved template to a segment on a four-step wizard, then watch delivery land in real time.
What it doesNo-code automations
Build the follow-up you keep forgetting. Triggers, conditions and actions, wired together without writing code.
What it doesAI assistant & chatbotNew
An AI agent that answers the questions your team answers fifty times a day — and knows when to stop and fetch a human.
What it doesAI connectivityNew
Bring your own model and wire AI into the rest of the platform — as a step in an automation, not a walled-off gadget.
What it doesCatalogues & commerceNew
Sell inside the chat. Your WhatsApp catalogue, product messages, carts and order updates, all handled from the same inbox.
What it doesMessage templates
Write, submit and manage your Meta templates from inside Ticate, instead of from Business Manager.
What it doesCRM integrations
Ticate talks to the system your team already lives in — starting with a deep, two-way Bitrix24 connector.
What it doesAnalytics that answer questions
Not a wall of charts — the handful of numbers that tell you whether the team is keeping up.
What it doesWorkspaces, teams & roles
Multiple businesses, multiple teams, and permissions that actually mean something.
What it doesSecurity & ownership
Built to be run on your own infrastructure, with your customer data staying where you put it.
What it does
Coexistence
Your phone app and your team inbox. Same number, same time.
The biggest reason businesses put off the WhatsApp API is losing the app they use every day. With Coexistence, you don’t.
WhatsApp Business app
Stays on the owner’s phone, exactly as it is today.
- Reply on the move, from the handset
- Your catalogue and profile untouched
- Nothing deleted, nothing migrated away
ONE
NUMBER
NUMBER
TicAte inbox
Opens the same number up to the whole team.
- Every agent works one shared queue
- Assignment, tags, notes and pipelines
- Broadcasts and automations on top
Who runs on TicAte
Built for teams that sell and support on WhatsApp
Retail & D2C
Catalogue questions, order updates and abandoned-cart nudges on the channel customers actually read.
Travel & hospitality
Enquiry to itinerary to booking, with the whole trail on one thread the next agent can pick up.
Clinics & healthcare
Appointment reminders and follow-ups that cut no-shows, sent from a verified business number.
Education
Admissions counsellors sharing one number, with every applicant tracked on a pipeline.
Real estate
Site-visit follow-ups that fire automatically, and deals that move on a board instead of in a notebook.
Financial services
Documented, auditable conversations on an encrypted platform you control.
Getting started
Live on your own number in four steps
No developer dashboard, no access tokens, no copy-pasting webhook URLs. Our team does this with you on a call.
1
Talk to an expert
Twenty minutes on your team size, your volumes and what you want automated. You leave with a plan and a price.
2
Connect your number
Meta’s Embedded Signup runs in a popup. Sign in, pick your business, verify — Coexistence brings your history and contacts across.
3
Set up the workspace
We help write and submit your templates, build the first automations, import contacts and invite the team.
4
Go live and grow
Your agents work the shared inbox from day one. Broadcasts, pipelines and CRM sync switch on when you’re ready.
Connect a number
Facebook sign-inEmbedded Signup popup
DoneWhatsApp Business AccountSelected & subscribed
DoneCoexistence enabledChat history syncing
92%Templates submitted3 awaiting Meta review
Pending
Questions
The things everyone asks first
Do I have to change my WhatsApp number?
No. Coexistence connects the number you already use. Your customers see no change, your chat history comes with you, and the WhatsApp Business app on the phone keeps working.
Can I keep using the WhatsApp Business app on my phone?
Yes — that is precisely what Coexistence is for. The phone app and the Ticate inbox run on the same number simultaneously. Whoever replies first, the whole team sees it.
How long does setup take?
Connecting a number through Embedded Signup takes a few minutes. A full rollout — templates written, automations built, team trained — is typically a few days.
What does it cost?
Ticate is quoted per deployment, because a two-agent clinic and a forty-agent contact centre are not the same product. Talk to our team and you will get a real number, not a configurator.
Do you charge for WhatsApp conversations?
Meta bills conversations directly to your WhatsApp Business Account at their published rates. We do not mark that up.